Answers to your questions

Welcome to the Trilony Properties FAQ page, your go-to resource for understanding our property management, maintenance, and handyman services in Moncton, New Brunswick. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your property's success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion for property care. As Trilony Properties, a new business in Moncton, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence in property management, maintenance, and handyman services. Here are some of the most common questions we receive from property owners.

How do the maintenance plans work?

Our maintenance plans are designed to provide proactive care for your property. They outline regular services, scheduled inspections, and preventative measures to keep your commercial or residential property in top condition. Detailed information on each plan can be found on our Maintenance Plans page.

Is the maintenance package included in the property management service we offer?

Our comprehensive property management services can be tailored to include a maintenance package as part of your overall plan. While property management focuses on tenant relations, financial oversight, and administrative tasks, maintenance ensures the physical upkeep. We offer integrated solutions for seamless property care.

Can I customize my maintenance package?

Absolutely! We understand that every property has unique needs. You can customize your maintenance package to perfectly suit your property's specific requirements and your budget. Contact us to discuss your options and create a bespoke plan.

Can I use my maintenance plan for another property or multiple units?

Our maintenance plans are typically assigned to a specific property or unit to ensure consistent and tailored service. If you manage multiple properties or units, we can discuss custom multi-property plans that offer efficient solutions for your entire portfolio.

Do the maintenance plans include renovation or big repairs of my property?

Our standard maintenance plans focus on routine upkeep, preventative measures, and minor repairs. Major renovations or extensive repairs are generally outside the scope of regular maintenance packages, but we can certainly assist in coordinating and overseeing such projects as separate services with some discount to our customers.

Can I change my maintenance plan anytime?

Yes, we offer flexibility with our maintenance plans. You can typically review and adjust your plan as your property's needs evolve. Please reach out to your Trilony Properties representative to discuss any desired changes.

What concerns do property owners often have before hiring a company like yours?

We understand that trust and transparent pricing are paramount. Property owners often worry about receiving the promised results, the quality of service, and the timely completion of jobs. At Trilony Properties, we are committed to building trust through clear communication, exceptional service quality, and unwavering responsibility for every task.

What are the most important things to know when considering your maintenance or handyman subscription plans?

With Trilony Properties, you can expect results, effective solutions, and complete satisfaction. We stand by our service quality, and if for any reason you are not satisfied, we offer a money-back guarantee. Your peace of mind is our priority.

Once interested, what's the first thing people usually want to know about getting started or booking an appointment?

Potential clients often want to know how long an initial meeting or consultation will take. We strive for efficiency; our introductory meetings are designed to be concise and informative, typically lasting 30 mins to 1 hour to ensure we understand your needs without wasting your valuable time.  We appreciate your time.

We recommend to make a 5 questions list before the meeting or ask questions after our presentation is done.  All questions will be answered at the end.

Ready to get started?

This is where your property's journey to optimal care begins. Get to know Trilony Properties and how our property management, maintenance, and handyman services are committed to quality and great service. Join us as we grow and succeed together in Moncton, New Brunswick. We're glad you're here to be a part of our story.